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Customer service

Track your order

As soon as your order leaves our warehouse, you will receive a FedEx or UPS tracking number by email. Below you can read how to track your parcel and what to do if something looks wrong.

Last updated · 29 September 2026

How to track your parcel

  1. 01Find the shipping confirmation in your inbox (also check your spam or promotions folder). It contains your order number and tracking number.
  2. 02Enter the tracking number with the carrier: FedEx tracking or UPS tracking.
  3. 03The status is updated within 24 hours of dispatch. As long as no scan is visible yet, your parcel is waiting for pickup at the carrier.

Expected timelines

  • Processing time: 1-2 working days, Monday to Friday.
  • Delivery time: 2-5 working days within the EU, delivered Monday to Friday.

More details are available in our shipping policy.

No tracking number or a delay?

If you have not received a shipping confirmation 2 working days after ordering, or your parcel has not moved for more than 3 working days, send us your order number and we will look into it with the carrier. Our customer service is available Monday to Friday between 9:00 and 17:00 (EET) and responds within 24 to 48 hours on working days.

  • Email: info@tiverdo.net
  • Address: Šviesos g. 3-72, Grigiškės, LT-27115 Vilnius, Lithuania