Privacy policy

MB "Tiverdo BV" ("we" or "our") operates this website (the "Site"), a store specialising in the sale of routers and 5G connectivity equipment. Company code 304980918, registered at Šviesos g. 3-72, Grigiškės, LT-27115 Vilnius, Lithuania. This privacy policy describes how we collect, use, share and protect your personal data.

Personally identifiable information

We collect personal data when you interact with the Site: placing an order or contacting customer service.

• Contact details: full name, email address, postal address and phone number.
• Payment data: bank transfer details (payer name and account) as shown on incoming payments, kept for accounting.
• Verification data: in the event of an incident or warranty claim, we may ask for photos, the device's serial number and a description of the product.

Non-identifiable information

• Browser and device: browser type, device type, operating system and internet service provider.
• Log data: IP address, pages visited, time and duration of the visit and other usage statistics.

The Site may use "cookies" to improve your experience. A cookie is a small file that your browser stores on your device to remember preferences and analyse use of the Site. You can set your browser to refuse cookies or notify you when they are sent; in that case, some features may not be available.

We distinguish between the following categories of cookies:

• Necessary cookies: required for the shopping cart, checkout process and Site security to function.
• Preference cookies: remember choices such as language and previously viewed products.
• Analytics and marketing cookies: we currently do not use any. If we add them in future (e.g. Google Analytics or Meta Pixel), they will only be set after you give consent via a cookie banner.

You can withdraw your consent to non-essential cookies at any time via your browser settings or by emailing us at info@tiverdo.net.

• Provide and maintain our services: process orders, manage accounts and provide support.
• Personalise the experience: understand, at an aggregate level, how the Site is used and improve how it works.
• Improve the Site: incorporate your feedback into our products and services.
• Process payments: use the data provided solely to complete the transaction.
• Send communications: order confirmations, updates and replies to your queries. With your consent, also commercial information, which you can opt out of at any time.

We take reasonable security measures to protect your personal data against unauthorised access, alteration or disclosure. Sensitive data exchanged between the Site and users is encrypted via SSL (Secure Socket Layer) and other digital security measures. We also comply with industry standards for payment data security.

We do not sell, rent or give away users' personal data for commercial purposes. We may share information in the following cases:

• Service providers: companies that support our operations (payment providers, transport, customer service).
• Legal compliance: when required by law or necessary to defend ourselves against legal liability.
• Business transactions: in the event of a merger, acquisition or sale, personal data may be transferred.

We retain your personal data only for as long as necessary for the purposes described in this policy or as required by law.

• Order data: 10 years, as required by Lithuanian accounting law.
• Legal compliance: for the periods necessary to comply with legal or tax obligations or to handle complaints.

• Access and rectification: you can view and update your data by contacting us.
• Portability: you can request a copy of your data in a structured format.
• Erasure: you can request deletion of your data, except data we must retain for legal, administrative or security reasons.
• Objection to commercial communications: you can opt out at any time via the link in our emails or by writing to us.

You may also lodge a complaint with the State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija, vdai.lrv.lt) if you believe we have not handled your request correctly.

We may transfer, store and process your personal data outside the country in which you live, including through staff, external providers and partners in those countries. When we transfer personal data outside the European Economic Area, we do so on the basis of recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent arrangements, unless the transfer is to a country with an adequate level of protection.

We may update this policy periodically. The update date shown above reflects the most recent revision. We recommend reviewing it regularly. Continued use of the Site after an update constitutes acceptance of the revised policy.

• Email: info@tiverdo.net
• Address: Šviesos g. 3-72, Grigiškės, LT-27115 Vilnius, Lithuania
• Opening hours: Monday to Friday, 9:00–17:00 (EET)
• Contact form: Contact us